Chiro London — chiropractic clinic interior, London

Privacy Policy

This privacy policy sets out how Chiro London will store and use information relating to you. We are committed to protecting and preserving your privacy, and any information you provide is used only in accordance with this policy. By visiting one of our clinics or using our website you are accepting and consenting to the practices described here.

01

Introduction

This privacy policy sets out how Chiro London will store and use information relating to you. Chiro London is a trading name of Chiro London Limited.

We are committed to protecting and preserving your privacy. Any information you provide is used only in accordance with this policy. If you have any questions about how we handle your data, please email health@chiro.london.

Last updated: March 2018.

02

Data Controller & Legal Basis

For all of our services, the data controller is Chiro London Limited.

Providing you with healthcare services creates a contractual obligation that requires us to process your personal data. We also have a legitimate interest in contacting you by phone, email or SMS in connection with your care. You are not required to opt in, and you can opt out at any time.

03

How We Use Your Information

By visiting one of our clinics you consent to us processing your information. We may contact you regarding confidential medical information, appointment reminders, clinic updates, and information that promotes your health and wellbeing.

04

Sharing Your Information

We will never sell, distribute or lease your data to any third party.

05

Confidentiality

Information sharing is governed by the General Chiropractic Council. Essentially, we need your written consent before we can share records, notes, x-rays or personal information.

06

Cookies

Cookies are small text files that identify your device and store information about your preferences when you visit our website.

07

Retaining Your Information

We are required by law to keep your personal information for up to seven years from the date of your last visit. Your data is securely stored on Cliniko software with password-protected access, on servers located within the EU.

08

Your Rights

You have the right to:

  • Be informed about how your data is used
  • Access the information we hold about you
  • Have inaccurate data corrected
  • Request that your data be deleted
  • Request that we stop processing your data
09

Changes to This Privacy Policy

We may update this privacy policy to reflect changes to our services or for legal reasons. Where the changes are significant, we will let our clients know.

10

How to Contact Us

For any questions about this policy, to request a copy of the information we hold, or to update your details, please contact us:

11

Embedded Content and Third-Party Connections

Our website offers two optional pieces of embedded content: an interactive map of our clinics, provided by Google, and a live feed of our Google reviews, provided by Trustindex Ltd (Hungary), which also loads the reviewers' profile pictures from Google. Neither is loaded unless you switch on Functional cookies, so the lawful basis is your consent, and you can withdraw it at any time using the Manage Cookie Preferences button in the bottom corner of every page. If you do enable them, your browser connects directly to Google and to Trustindex, which means they receive technical information such as your IP address, the page you are on and your browser details; Trustindex additionally reads and writes short-lived entries in your browser's session storage. Google and Trustindex are then independent controllers of that information under their own privacy policies, and transfers outside the UK are covered by their own safeguards. We never send them your health information, your appointment details or anything you submit through our forms.

If you leave Functional cookies switched off, nothing is lost: we show our reviews as a built-in carousel and every clinic address is written out in full on the page.

Google Reviews

Trusted by our patients, loved by our community.

Reviews collected via Trustindex (opens in a new tab)

Find Us

Our London Clinics

Six clinics across Central & South West London — all six are marked on the map below.