Terms of Business

All fees are listed on your local clinic page — please check the relevant clinic to see the fee structure for that location, or get in touch if you have any questions.

All fees are payable at the time of service. We have also made available a cost-effective pre-payment plan to help your finances and as a reward for making a commitment to your health and wellness. You have the right to request a refund within a one-year period from the date of your last visit; otherwise these credits are non-refundable and non-reclaimable.

In the unlikely event that you need to discontinue your care and you have prepaid for a course of care, the remaining credit will be refunded via the following formula:

To reschedule an appointment, 24 hours' notice is required, or 50% of the service fee due will be payable. Our chiropractors' diaries are regularly fully booked; by giving us adequate notice you offer the opportunity for another client to take your appointment time who may otherwise have been turned away.

We do understand that we live in London and sometimes this is unavoidable, but please let us know as soon as possible. Our front desks do their best to help you stick to any recommendations made.

We require consent before we can commence consultation, examination, x-rays and ongoing treatment. The minimal risks associated with treatment will be explained before any treatment is given. We endeavour to provide all our clients with as much information about themselves and their body, their care options, chiropractic, health and wellness, and are always happy to answer any questions. By undertaking any treatment with us, you acknowledge that you give us your consent to do so.

Owing to the various policies and coverage provided by different insurers and the terms they offer, some of our chiropractors and clinics are not registered with all health insurers. For this same reason, none of our staff will know the ins and outs of your policy, as each is very different. It is your responsibility to contact your insurer to ensure the practitioner or clinic you are seeing is covered by them and that you will be able to claim for all of the services provided.

All responsibility for ensuring you will be reimbursed for any or all goods and services provided lies strictly with the client, and under no circumstances will the clinic or individual practitioner be held liable for a client failing in their due diligence to ensure they are covered or will be reimbursed for any or all services provided (this includes different treatment types, massage recommendations and x-rays). If you have any queries regarding your entitlement to being reimbursed for these services, please contact your insurer directly for clarification prior to proceeding, as we will not reimburse clients for services provided in the event their insurance does not cover this.

We regret that we cannot hold accounts, and require payment to be settled with us on the day and reclaimed by the client from their insurer. We cannot amend or change receipts for services provided, as this is regarded as insurance fraud — please do not ask, as refusal may offend. Please do pass on the name of your insurer to our office team in the event your insurer contacts the clinic to clarify anything.

We have a text message service to remind you of your next appointment. Please bear in mind that, as it is our computer that generates the text, you cannot text back, and that messages are not 100% reliable — so please make a diary note of your appointment time also.

Your personal information is handled in line with our Privacy Policy. Please review it to understand how we collect, use and protect your data.

Please put your phone away and enjoy a digital detox during your time in clinic — have a lie down on the chiro beds and relax for your adjustment. We are happy to recharge your device while you recharge yourself!

While we are pleased people are excited to record and share what we do with the world, we do have a blanket ban across all clinics on using recording devices (audio and video) within our clinics. Posting recordings online of you being adjusted without context opens up a huge window of potential issues with our regulatory board and the ASA. We also consider it a gross invasion of other patients' and our practitioners' privacy. We ask that you respect our stance on this non-negotiable policy. You are also coming in to see us to relax, unwind and calm your nervous system — let's focus on that!

Our aim is to make you feel as comfortable as possible, so we have discarded the use of gowns for chiropractic appointments at most of our clinics (with the exception of appointments with Paul Danford at Kew). Please dress sensibly in clothing that will not restrict your movement in any way. If you feel uncomfortable during a treatment session for any reason, please ask for one of our assistants to be present in the room. Please note you may be asked to change into a gown if an x-ray is being taken.

Our aim is to provide you and your family with the best care possible. If, for any reason, you are unhappy with any aspect of your experience, please contact our C.O.O. at health@chiro.london. We aim to be as approachable as possible and hold any information in the strictest of confidence, so please communicate with us freely and we will attempt to resolve any issues quickly.